Our Practice
Honest, Caring and Professional - You are Important to Us!
This is our commitment. It allows us to offer a wide range of services, skills and knowledge devoted to the care of women during pregnancy and throughout their everyday lives. The doctor/patient relationship is a privilege we understand as unique. Equipped with this understanding, we pledge all that we can to making your visit with us special and comfortable. In return, we trust that you will have confidence in our judgements and feel secure in your care.
Telephone System
We are proud to announce that your phone call will normally be answered by a staff operator. She will assist in directing your call to the proper location. Any emergency calls will be directed to the physician or nurse-midwife on call at the hospital. In addition to our appointment schedulers, referral coordinator and surgery coordinator, we have a triage team, headed by an RN, who is dedicated solely to facilitating your care. All calls directed to the triage phone system will be processed in order of urgency and need, with a commitment to returning all calls as quickly as possible. Remember to leave all phone numbers with your message where you might easily be reached with a response. We respect the integrity of our patients, therefore, we uphold patient confidentiality strictly at all times.
For quicker response, go to our website and log in to your Prime Patient account. If you have not created an account, just follow the simple directions. Becoming a PrimePatient offers many benefits and time-saving steps to access information during or after hours.
Insurance and Fees
As a patient at Southern Crescent Women's Healthcare, you assume a personal responsibility for your account with us. Should you experience a change of insurance, your name, address or phone number we expect you to notify us. Correct data is critical to the filing of insurance claims as well as allowing us to reach you concerning medical issues.
Payment is expected at the time of service unless we have a contractual agreement with your insurance carrier. If so, we will gladly file a claim on your behalf. For your information, we have compiled a list of insurance plans with which we have agreements.
Hospital Affiliation
Our practice is on staff at Piedmont Fayette Hospital in Fayetteville, Georgia. The maternity center offers private birthing suites equipped with a birthing bed, fetal monitoring equipment and full bathroom facilities. There are three surgical suites for cesarean sections and private rooms for postpartum care.
Piedmont Fayette offers a 15 bed neonatal intensive care unit (NICU) which is staffed by 6 board-certified neonatologists available 24 hours a day.
You should pre-register around 28 weeks. To pre-register, take a virtual tour and discover classes offered by the hospital, go to www.piedmontfayette.org, click on "Hospital Services" and then click on "Maternity Services" on the left side of the page.
Lab Results
Southern Crescent Women's Healthcare offers a private, confidential, and convenient method to inform patients of their lab results. When you are seen by a provider, you will be given a LabCalls information sheet with detailed instructed. For GYN PATIENTS, your labs will be entered in the LabCalls system after they have been reviewed, which normally takes about two to four weeks from the date they are done, depending on the lab test ordered. For all OB PATIENTS, only the following lab results are entered into LabCalls: AFP Plus (15-21 weeks gestation), diabetes screening (24-28 weeks gestation) and Group B Strep (35-37 weeks gestation) screening tests. All other labs are discussed at your next prenatal appointment.
To access your results, go to www.mytestresults.com
- Customer number: 8663504303,
- Client Login/UID is your social security number
- PIN is your 6 digit date of birth.
- You can also opt for auto notification of your test results by entering your email address.
- If you do not which to use the online service, simply call 866-350-4303, enter your social security number and listen to the messages specifically about your test results. All abnormal results needing attention will be handled by a personal phone call or return visit.
